Return & Refund Policy | Vesperaflux™

At Vesperaflux™, your peace of mind and satisfaction with our personal wellness collections are our top priorities. If a product does not fully meet your expectations, our California customer support team is here to guide you through a clear, hassle-free return and refund process.

1. 30-Day Guarantee & Return Eligibility

We extend a 30-day return window, giving you 30 calendar days from the date your package is marked as delivered by the postal carrier to submit a return request.

To qualify for a return and refund:

  • Unused & Pristine Condition: The item must remain in its original, unused state without physical modification or wear.

  • Complete Packaging: Products must be returned inside their original retail box, complete with all protective seals, accessories, user manuals, and tags intact.

  • Proof of Purchase: A valid order number or digital receipt from Vesperaflux™ must accompany your request.

2. How to Initiate a Return Request

All returns require prior authorization from our support team before being shipped back.

  1. Submit Request: Email service@svelteactive.com with your Order ID and a brief explanation of why you wish to return the item.

  2. Receive Approval & Instructions: Once reviewed and approved, our team will issue a Return Merchandise Authorization (RMA) along with step-by-step instructions and the designated return address.

  3. Dispatch Package: Securely package your item and ship it according to the provided instructions.

⚠️ Important Notice: Packages returned without prior authorization or an official RMA approval will be rejected by our receiving facility and returned to sender.

3. Damaged, Defective, or Incorrect Shipments

Please examine your order immediately upon carrier delivery.

If your item arrives broken, defective, or if you received an incorrect product, please notify us within 72 hours of delivery at service@svelteactive.com. Please include clear photos or a short video showing the issue and the shipping label so we can arrange an immediate complimentary replacement or full refund.

4. Non-Returnable & Excluded Items

To maintain strict hygiene and safety standards for personal care and self-care tools, certain categories are exempt from standard returns:

  • Opened or used personal care tools, hygienic wellness devices, or unsealed topical formulations

  • Customized, personalized, or special-order items

  • Clearance items marked as "Final Sale", gift cards, or promotional bundles

  • Original express shipping fees paid during checkout

If you are unsure whether your item is eligible for return, please reach out to our team before shipping.

5. Product Exchanges

The quickest method to exchange an item for a different model or color is to:

  1. Contact us to initiate a return for your original unused item.

  2. Once your return is authorized and shipped back, place a new order on our store for your preferred item.

6. European Union 14-Day Right of Cancellation

If your order is delivered to an address within the European Union, you possess the statutory right to cancel or return your order within 14 calendar days of physical delivery, for any reason and without penalty.

  • Requirements: The product must remain unopened, completely unused, in its original retail packaging, and accompanied by proof of purchase. This right operates alongside our store's standard policy.

7. Refund Approvals & Payment Processing

Upon receipt of your return at our warehouse, our quality assurance team will inspect the package within 3 to 5 business days.

  • Notification: We will send you an email confirmation stating whether your return has been approved or declined based on item condition.

  • Credit Transfer: Approved refunds will be processed automatically back to your original payment method within 10 business days.

  • Bank Lead Times: Financial institutions and card issuers may require additional time (typically 3–5 business days) to reflect the credited funds on your statement.

If more than 15 business days have elapsed since your refund approval email and you have not received your credit, please contact us at service@svelteactive.com.

8. Return Address & Customer Contact

All returns must follow the authorization instructions provided by our support team.

  • 🏢 Company Name: Vesperaflux™

  • 📍 Corporate Address: 447 Great Mall Dr #700a, Milpitas, CA 95035, United States

  • 📞 Phone / Text: +1 (855) 486-4756

  • ✉️ Support Email: service@svelteactive.com